Consumer

Mechanism Search

Director-Generals' Meetings

Trilateral Consultative Meeting on Consumer Policy Latest Event : 2024-09-04
10th Trilateral Consultative Meeting on Consumer Policy
  • 2024-09-04
  • Seoul, Korea
■ Participants
•​​(ROK) Korea Fair Trade Commission (KFTC)​
•​​(China) State Administration of Market Regulation (SAMR)
•​​(​Japan) Consumer Affairs Agency
9th Trilateral Consultative Meeting on Consumer Policy
  • 2021-12-06
  • Online, Japan
■ Participants
​•​​(​Japan) Consumer Affairs Agency
•​​(China) State Administration of Market Regulation (SAMR)
•​​(ROK) Korea Fair Trade Commission (KFTC)

■ Agenda
[Agenda 1] Consumer Policy Trends and Issues in the era of COVID-19 (e.g. E-commerce, Misleading Representations, SDGs)
[Agenda 2] Cross-border Enforcement Cooperation and Consumer Dispute Resolution
8th Trilateral Consultative Meeting on Consumer Policy
  • 2019-12-12 ~ 2019-12-13
  • Shanghai, China
■ Participants
• China: State Administration for Market Regulation (SAMR), China Consumers Association (CCA)
• Japan: Consumer Affairs Agency (CAA), National Consumer Affairs Center (NCAC)
• ROK: Korea Fair Trade Commission (KFTC), Korea Consumer Agency (KCA)

■ Agenda
Topic 1: Consumer Policy Trends in China, Japan and Korea in Recent Years
Topic 2: Cross-border Consumer Disputes Resolution
Topic 3: Strengthen Guidance for Consumer Education (Including Food Waste Reduction)

■ Outcomes
All agreed on further strengthening the cooperation of protecting consumers’ right in cross-border e-commerce area.
7th Trilateral Consultative Meeting on Consumer Policy
  • 2016-07-07 ~ 2016-07-08
  • Incheon, Korea
■Participants
• China: State Administration for Industry and Commerce (SAIC), China Consumers Association (CCA)
• Japan: Consumer Affairs Agency (CAA), National Consumer Affairs Center (NCAC)
• ROK: Korea Fair Trade Commission (KFTC), Korea Consumer Agency (KCA)

■Agenda
Agenda 1: Latest consumer policies & issues in China, Japan and Korea: Consumer administrative system and law
Agenda 2: Ways to improve effectiveness of the consultative group
6th Trilateral Consultative Meeting on Consumer Policy
  • 2014-07-02 ~ 2014-07-04
  • Tokyo, Japan
■Participants
• China: State Administration for Industry and Commerce (SAIC)
• Japan: Consumer Affairs Agency (CAA), National Consumer Affairs Center (NCAC)
• ROK: Korea Fair Trade Commission (KFTC), Korea Consumer Agency (KCA)

■Agenda
Recent consumer policies, enforcement and consumer problem of elderly people and discussed handling of consumer complaints related to cross-border transactions.

■Outcome
* The three countries agreed to examine the framework to address consumer complaints related to cross-border transactions.
* The three countries agreed to designate a focal point to continue the discussion of establishing a network to address consumer complaints related to cross-border transactions.
1 2

Working-Level Meetings

Trilateral Consumer Policy Forum Latest Event : 2019-12-13
6th Trilateral Consumer Policy Forum
  • 2019-12-13
  • Shanghai, China
■Participants:
• China: State Administration for Market Regulation (SAMR), China Consumers Association (CCA)
• Japan: Consumer Affairs Agency (CAA), National Consumer Affairs Center (NCAC)
• ROK: Korea Fair Trade Commission (KFTC), Korea Consumer Agency (KCA)

■Agenda:
Topic: Consumer rights protection in E-commerce
5th Trilateral Consumer Policy Forum
  • 2016-07-08
  • Incheon, Korea
■Participants :
• China: State Administration for Industry and Commerce (SAIC), China Consumers Association (CCA)
• Japan: Consumer Affairs Agency (CAA), National Consumer Affairs Center (NCAC)
• ROK: Korea Fair Trade Commission (KFTC), Korea Consumer Agency (KCA)

■Agenda :
Agenda 1: Ways to strengthen cooperation regarding consumer redress on cross-border transactions
Agenda 2: Consumer issues regarding ‘Digital Single Market’ in Korea, China and Japan
4th Trilateral Consumer Policy Forum
  • 2014.07.04
  • Tokyo, Japan
■Participants
• China: State Administration for Industry and Commerce (SAIC)
• Japan: Consumer Affairs Agency (CAA), National Consumer Affairs Center (NCAC)
• ROK: Korea Fair Trade Commission (KFTC), Korea Consumer Agency (KCA)

■Agenda
International comparison of the system for collective redress for consumer damage and consumer organizations was presented and the role of consumer organizations in the system for collective redress for consumer damage was discussed.
3rd Trilateral Consumer Policy Forum
  • 2012.07.13
  • Beijing, China
■Participants
• China: State Administration for Industry and Commerce (SAIC), China Consumers Association (CCA)
• Japan: Consumer Affairs Agency (CAA), National Consumer Affairs Center (NCAC)
• ROK: Korea Fair Trade Commission (KFTC), Korea Consumer Agency (KCA)

■Agenda
* Consumer protection policies, such as regulation on standard form contracts and dispute settlement system including Online Dispute Resolution (ODR) system, resolution for hot dispute issues and corporate responsibility.
2nd Trilateral Consumer Policy Forum
  • 2010.08.27
  • Seoul, Korea
■Participants
• China: State Administration for Industry and Commerce (SAIC), China Consumers Association (CCA)
• Japan: Consumer Affairs Agency (CAA), National Consumer Affairs Center (NCAC)
• ROK: Korea Fair Trade Commission (KFTC), Korea Consumer Agency (KCA)

■Agenda
* Measures for consumer products safety
* Revitalization of local consumer administration
1 2